What if my car was damaged while in-transit?

We use only licensed and insured transportation carriers as well as offer coverage options to protect your vehicle in transit.

The two coverage options offered are: Total Loss Coverage and Full Coverage

If you have purchased either one of the two coverage plans, please adhere to the timeline and terms outlined below.

Upon receiving your vehicle, adhere to this timeline to process any damage claims insured by our coverage:

  • Report any damages by email within 24 hours of delivery, including photos from delivery, your lot # and, if available, a pre-purchase inspection report.
  • Claims submitted will receive an assessment within 7 days.
  • Coverage payouts are processed within 30 days after assessment is complete.

Reimbursement is provided for the cost of car parts only and does not cover any installation or maintenance fees.

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