Our coverage offerings for your vehicle now include Full Coverage and Total Loss Coverage, ensuring comprehensive protection and convenience throughout your shipping experience
Coverage Options
Full Coverage - covers the fair market value to repair or replace parts of your vehicle as of the day of the damage. If you need to replace or repair a missing/damaged part, you will receive compensation equivalent to the cost of aftermarket parts. The coverage payout cannot exceed the final auction bid. Reimbursement is provided as credit on AutoBidMaster account and can be used toward the next purchases or services.
Total Loss Coverage - covers the fair market value of your vehicle, as of the day of the loss due to fire damage, collision, overturning, or other incidents during towing resulting in total loss. The coverage payout cannot exceed the final auction bid. Reimbursement is provided as credit on AutoBidMaster account and can be used toward the next purchases or services.
Here’s how you can take advantage of these services during various stages of the auction:
Before bidding: Coverage can be added as you set up your pre-bid settings. Opt for your desired coverage it's added right after your shipping order is going to be placed after purchase.
Bidding block
Home Delivery Block
After winning the bid (but before paying the invoice): You can add Shipping Coverage through the My Account, Lots Won, or Shipping Order pages. This must be done before the purchase is invoiced.
Won Lot Tab
Track My Order Page
Conditions:
- Coverage After Payment: Adding or modifying coverage is not possible once the vehicle payment is complete.
- Payout Limit: The coverage payout cannot exceed the final auction bid.
- Coverage options are designed to provide you with peace of mind and enhanced protection for your domestic vehicle shipping orders.
Timeline for Filing a Claim
Upon receiving your vehicle, adhere to this timeline to process any damage claims insured by our coverage:
- Report any damages by email within 24 hours of delivery, including photos from delivery, your lot # and, if available, a pre-purchase inspection report.
- Claims submitted will receive an assessment within 7 days.
- Coverage payouts are processed within 30 days after assessment is complete.
Reimbursement is provided for the cost of car parts only and does not cover any installation or maintenance fees.
Damages excluded from coverage
It’s important to know that light scratches from transit, undercarriage damage due to previous incidents or forklift use, and damaged windshields or other glass parts are considered normal and excluded from coverage. Damage arising from weather, any spills, and marks from straps used during transport are common and are excluded from coverage. Parts of the vehicle that were damaged previously, already damaged at the time of receiving, or loose parts that may be lost during transit aren’t eligible for coverage or replacement.