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Can I receive compensation if my vehicle is damaged?

AutoBidMaster offers two types of Vehicle Protection: Total Loss Coverage and Full Coverage.

 Total Loss CoverageFull Coverage
Cost1.5% of vehicle value (min. $75)Essential: 5% (min. $250)
Complete: 7% (min. $350)
Pays out on claims above$0Essential: $400
Complete: $100

If you decline both: you're responsible for the full cost of any damage or loss during shipping — there's no fallback claims process without coverage.

Total Loss Coverage:

Covers the fair market value of your vehicle if it's declared a total loss (fire, collision, overturning, or similar) during shipping or towing. No deductible — full reimbursement up to your final auction bid.

Cost: 1.5% of vehicle value, or $75, whichever is greater.

Full Coverage:

  • Covers repair or replacement of damaged parts. Two tiers, based on how much everyday coverage you want:
    Essential (5%, min. $250) — pays out on claims over $400
  • Complete (7%, min. $350) — pays out on claims over $100, so it also meaningfully covers smaller repairs

Example: $600 in assessed damage pays $200 under Essential, or $500 under Complete.
Reimbursement reflects used/aftermarket part value, not new-part, labor, or installation cost, and cannot exceed your final auction bid.

Conditions:

  • Coverage can't be added or changed after payment is complete.
  • Reimbursement is AutoBidMaster account credit, not cash, and cannot exceed your final auction bid.

Filing a Claim

  1. Report damage within 1 week of delivery, by email, with photos and your lot number.
  2. Claims are assessed within 5 days.
  3. Approved reimbursement is issued as account credit.
     

Not covered

Light transit scratches, undercarriage damage from prior incidents or forklift handling, glass/windshield damage, weather or moisture damage, spills or strap marks, and parts already damaged, loose, or missing at receiving.

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