You can cancel your membership auto-renewal at any time. To stop your membership from renewing automatically, follow these easy steps:
- Go to the "Manage Membership" section in your dashboard under "My Account." In this section you can also check the remaining time of your current subscription.
- To turn off auto-renewal, choose "No, I don't want my membership to renew automatically each year" and click "Continue."
- Before deciding, review the benefits of your current membership. You can also consider upgrading to a higher tier for exclusive features.
- We'd appreciate it if you could take a quick survey to let us know why you're unsubscribing. This helps us improve our service based on your feedback, whether it's about auction wins or finding the right vehicle.
- If you have any questions or need help, our customer success team is here for you. We're dedicated to offering personalized support to address your concerns.
- After you request to unsubscribe, our customer success team will reach out to discuss any challenges you're facing. You'll receive a confirmation screen once the process is complete.
Membership auto-renewal cancellation is NOT a refund. For additional information please check our Membership Refund Policy.
Membership auto-renewal is NOT a security deposit.
To release your security deposit please visit this page How to release your security deposit