I was told my refund had been processed but I haven't received it yet.

Your refund has been processed. The notification sent to the email address we have on file serves as proof that your refund was processed successfully. The refund does not appear as a credit, deposit, or new transaction on the method of payment. AutoBidMaster security deposits are a temporary authorization hold on a credit card that appear in the form of a pending transaction, rather than a charge. When a security deposit is refunded the pending transaction is removed from the method of payment.

Confirmation the hold has been released can be done by checking the date of the original transaction on the method of payment’s account statement. If the pending transaction is still in place after thirty days, please contact your financial institution for pending transaction policies.


 

Was this article helpful?
4 out of 6 found this helpful
Have more questions? Submit a request