I was told my refund had been processed but I haven't received it yet?

Your refund has been processed. The notification sent to the email address we have on file serves as proof that your refund was processed successfully. The refund does not appear as a credit, deposit, or new transaction on the method of payment. AutoBidMaster security deposit is a hold on a credit card not a charge. This hold appears on the account statement as a pending transaction. When a security deposit is refunded the pending transaction is removed from the method of payment.

Confirmation the hold has been released can be done by checking the date of the original transaction on the method of payments account statement. If the pending transaction is still in place, please contact the financial institution for pending transaction policies.

 
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